AWS Machine Learning Blog· Pasquale DeMaio·· 3 小时前AI 评分18
AWS Amazon Connect 连续第四年获评 2026 Gartner CCaaS 魔力象限领导者
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AI 导读
AWS 旗下 Amazon Connect 连续第四年获评 2026 Gartner Magic Quadrant for Contact Center as a Service 领导者。Amazon Connect Customer 结合客户上下文、生成式 AI 与智能体 AI，支持跨渠道交互、问题解决和人工接管，并提供可审计操作。
来源：AWS Machine Learning Blog · aws.amazon.com